Product and Operations Manager

Role Summary:

Key Responsibilities:

1. Product Strategy & Roadmap

• Define and own the product strategy and roadmap for GMMCO’s internal operational platforms across Parts, Warehouse, Finance, HR, and Support functions.
• Identify opportunities for building fit-for-purpose internal products that simplify workflows, reduce dependencies, and improve turnaround times.
• Align platform initiatives with the overall Operational Excellence and Digital Transformation roadmap for 2025–2026.
• Drive the convergence of internal tools into a cohesive platform ecosystem, ensuring shared data models and consistent user experience.

2. Product Development & Delivery

• Translate business pain points into scalable digital solutions leveraging low-code/no-code tools, custom app development, and SAP-integrated extensions.
• Work with internal developers, UI/UX designers, and external partners to design, build, test, and deploy internal applications.
• Manage the full lifecycle of each product — from ideation to rollout, enhancement, and continuous improvement.
• Prioritize user experience and adoption through intuitive design and responsive performance across devices.

3. Cross-Functional Engagement

• Partner with leaders across Parts Operations, Warehousing, HR, Finance, and Service to capture use cases and define digital solutions.
• Build strong interfaces with multiple digital touch points across the ecosystem.
• Coordinate across functions to eliminate redundancies, standardise processes, and ensure digital tools complement business objectives.

4. Platform Governance & Integration

• Establish governance frameworks for internal product lifecycle management, including backlog prioritization, release management, and documentation.
• Ensure data consistency and security across integrated platforms through strong master data and access controls.
• Work with the Head of Data & Analytics to define reporting and monitoring dashboards for each internal platform.
• Foster interoperability across systems, leveraging APIs, RPA, and automation connectors to minimize manual intervention.

5. Continuous Improvement & Innovation

• Regularly assess system performance, adoption, and feedback to identify opportunities for enhancement.
• Introduce analytics-led performance insights and embed measurable KPIs into platform dashboards.
• Build reusable digital components (templates, workflows, APIs) to accelerate future product rollouts.
• Champion the culture of “Build, Measure, Improve” across internal digital initiatives.
  

Education & Experience

• Bachelor’s degree in Engineering / Computer Science / Business Systems.
• MBA (Operations / Systems / General Management) preferred.
• 8–12 years of experience in Product Management, Platform Ownership, or Process Digitization roles.
• Proven experience in building internal digital tools or enterprise platforms within manufacturing, industrial, or service organizations.
• Experience integrating systems such as SAP, WMS, HRMS, Expense Systems, and Analytics Platforms.
• Exposure to Power Platform, Low-Code Application Development, or RPA solutions desirable.
• Track record of driving cross-functional adoption and measurable process improvement.
  

Technical & Functional Competencies

• Responsible for product Life-cycle Ownership, Backlog Prioritization, User Experience Design
• SAP Integration, WMS, HRMS, and Expense Systems Connectivity
• Power Platform, Low-code / No-code Tools, RPA, API Integration
• Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows
• Data Quality, Access Controls, Documentation, Change Management
• KPI Definition, Process Metrics, Adoption Dashboards