The Product Analyst (User Experience Designer), Payment Processing is responsible for the commercialization and delivery of Authorize.net products, primarily responsible for User experience Design. You will be responsible to design and deliver compelling, effective, elegant and sophisticated end to end user experience solutions for multiple products and platform. You will also be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes. This individual will have a faire understanding of the product line, a knowledge of how its components interact with the rest of Visa solutions, and the competitive landscape in the overall SMB payment solutions to articulate the future vision of the products. By working closely with Sales, Marketing, and other Product Managers across all Visa constituents, you will ensure the business fully supports the next generation of Authorize.Net product experience.
The ideal candidate should have a passion for delivering the best product experience for the customers, demonstrate in-depth understanding of the overall SMB payment markets, and is technical savvy on latest payment and software technologies. They should be able to envision, design, test and deliver the appropriate customer-centric solutions that enable business growth for our clients. They should have a firm understanding of both the client (merchant) and consumer experience as it relates to the end to end payment solution space. Having a viewpoint that is built upon a solid understanding of how payment solutions and consumer expectations for online payments have evolved over the last decade will be central to their ability to succeed.
Past experience in delivering customer centric user experience and product strategy is a critical qualification. They should have had hands on experience designing, developing, configuring and commercializing payment solutions that are designed for the SMB markets. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation teams, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate specific payment product expertise to both internal and external clients. Experience working with technical and product development teams in an agile environment will also be critical to achieving their goals.
The Product Analyst will be responsible for establishing and executing strategic payment solution initiatives. They will report on the overall Authorize.net product development progress to senior managers. They will also represent Authorize.net directly with merchants and partners in strategic sales situations. They will ensure that the product vision, strategy and roadmaps are closely aligned and well-articulated to customers, prospects and partners, as well as internally within Visa.
As a product Analyst, the candidate must have a proven history of managing a successful launch of a new product through phases of a product s lifecycle - from concept through management and ultimately sunset- is essential. In addition to real-world experience and instinct, they should have the ability to leverage well-structured empirical models and financial artifacts to support their business plans and strategy.
Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm while bridging fraud initiatives and client priorities are critical qualities for success. This person will focus on working not only internally to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for Authorize.Net products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe.
RESPONSIBILITIES
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Conducting and synthesizing qualitative and quantitative research, supported by low-fidelity prototypes or design concepts.
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Create appealing and safe UX designs that help users to achieve their goals in the most intuitive and elegant manner, based on daily routines and workflows.
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Collaborate with key functions and stakeholders such as marketing, domain experts, usability experts, and engineering, to create desired UX design solutions.
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Good understanding of industry standards and best practices, technology and development processes, and support improving design system.
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Good understanding of Accessibility guidelines e.g. W3C
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Team player and support in increasing knowledge base of UX community.
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Collaborate with global and regional leadership, as well as sales and business development functions to define go-to-market strategies and develop integrated global roadmaps.
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Actively contribute to the vision for the future of the Acceptance Platform product portfolio and inspire customers, partners and employees.
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Represent the business and product management in client engagements and industry events. Evangelize the value and differentiation of Payment Analytics and the broader Acceptance platform product portfolio within the payments ecosystem.
BASIC QUALIFICATIONS
- 5 or more years of work experience with a Bachelor s Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 2 years of work experience with a PhD
