Job
Description
We are looking for a highly skilled and experienced Product Analyst to join our team. The ideal candidate will have 2-7 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. ### Roles and Responsibility Support the resolution of L3 tickets alongside Assistant Product Managers. Fulfill enhancement requests, business operational requests, and service requests. Research SAP and Mercury designated specialties, such as Tax. Collaborate with and assist L2 help desk resources. Triage issues and support the development of requirements and validation of designated enhancements. Analyze and decipher diverse requirements from multiple countries. ### Job Requirements Bachelor’s degree in finance, business, computer science, or a related discipline, or equivalent work experience. Minimum 2 years of experience in a large business system environment, performing business analysis, business development, and/or project systems management. Preferred focus on SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Excellent interpersonal, client service, communication, organizational, and project management skills. Ability to react appropriately during crisis situations and operate in a dynamic, fast-moving environment. Experience working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery. Knowledge of SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur). Functional and/or technical experience in supporting global systems (e.g., SAP) including knowledge of data flows, processes, and best practices. Proven knowledge of software development lifecycle methods, processes, tools, and best practices. Documentation, communication, and presentation skills that support accurate and concise messaging. Demonstrate an inclusive and globally aware mindset. Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production systems. International Travel may be needed.
