Procurement Executive

About us: RRD GO Creative?, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty. Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator. RRD GO CREATIVE currently seeking Executive Procurement for Shared Services team to join in Chennai In this Role, You Will Be Responsible For: Respond to all Procurement related requests for all technical assistance through email, chat and Phone. Working knowledge in SAP and Ariba Follow up with all the users and suppliers to make sure all the problems are resolved. Route and track down issues along with requests and then document all the resolutions. Analyze all the recurring issues and escalate to the Management team to improve the process. Responding to questions, troubleshooting issues, and offering step-by-step guidance Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents. Must research questions by utilizing all the available information resources. Stay updated with all the system updates, changes, information. Must possess high-level communication skills Willing to work in US