Procure To Pay Operations Senior Analyst

 About The Role  
Skill required: Procure to Pay - Invoice Processing
Designation: Procure to Pay Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.In Invoice Processing Operations you will ensure efficient and accurate processing of expense invoices / claims in adherence with client policy and procedures. You will be working on audit claims in accordance with client policies and procedures. You will work on save/post invoice in ERP, verify TAX discrepancy, price, freight, Quantity resolution etc. You will also be required to post the invoices for payment and work on PO Process, Non - PO, Debit/credit note, 2-way Match & 3-way Match, Email management Support the professional growth of team members through training Conduct regular quality checks to maintain the high standard of deliverablesIdentify potential risks to project success and develop strategies to mitigate themProactively address issues that may impact project timelines or qualityProvide leadership and guidance to the team membersMotivate and inspire team members to achieve their bestManage and allocate resources efficiently, including human resources, equipment, and toolsEnsure that the team follows best practices and quality standardsFacilitate knowledge sharing within the team by documenting processes and best practicesSupport the professional growth of team members through training and developmentWhat are we looking for?
P2P Knowledge Helpdesk (Invoice processing, Payment, Vendor queries) Interpersonal and good communications skill.Strong Analytical skillsTime ManagementRelevant domain experience as voice inbound and outboundBasic Word, Excel and Outlook skillsClient Stakeholder Management with strong oral and verbal skills Excellent written and verbal communication skillsMonitor project progress and address any issues that may require MentorshipEncourage continuous learning to keep skills and knowledge up to dateGood to have Client management skills Should have worked on projects related to Automation/Digitization Should have knowledge of Operational/Business excellenceShould have Reporting skills of AP
Roles and Responsibilities: In this role, you are required to solve routine problemsFollowing Standard Operating Procedures (SOP) established for the VSM teamProvide daily phone coverage for the VSC during early and normal business hours in a customer service focused environment during an eight (8) hour shift for phone coverage-based client requirementProvide timely and accurate support on purchase orders, invoice processing, and payment statusTroubleshoot and resolve issues related to P2P systems and escalate complex cases when necessaryCollaborate with procurement, finance, and AP teams to ensure resolution of open issuesAssist vendors and internal teams with onboarding processes and account queriesMonitor help desk tickets and ensure Service Level Agreements (SLAs) are metIdentify recurring issues and recommend process improvements to enhance service qualityMaintain up-to-date knowledge of P2P policies, procedures, and systemsPrepare reports and dashboards related to ticket volume, resolution times, and trendsProactively address issues that may impact project timelines or qualityMeet deadlines on workload as per client requirement Conduct frequent calibration calls in person or remotely Maintaining e-mail correspondence received from vendors and internal customers related to VSC activities and support team in absence of Supervisor Assist the team with vendor escalations as an SME You must adhere to the agreed processing timeline, productivity, and quality requirementsPrepare the daily, weekly & Monthly VSC reporting to be published with ClientConduct regular quality checks to maintain the high standard of deliverablesIdentify potential risks to project success and develop strategies to mitigate themEnsure that the team follows best practices and quality standardsFacilitate knowledge sharing within the team by documenting processes and best practicesSupport the professional growth of team members through training Conduct regular quality checks to maintain the high standard of deliverablesIdentify potential risks to project success and develop strategies to mitigate themProactively address issues that may impact project timelines or qualityProvide leadership and guidance to the team membersMotivate and inspire team members to achieve their bestManage and allocate resources efficiently, including human resources, equipment, and toolsEnsure that the team follows best practices and quality standardsFacilitate knowledge sharing within the team by documenting processes and best practices
 Qualification Any Graduation