Process Training Manager//International Voice Process//Travel Process

Leading BPO in Kolkata

Hiring for Process Training Manager

International Voice Process

Travel Experience is Preferred

Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service)

Experience in International Voice Process is Mandatory

CTC UPTO 17LPA based on Last CTC & Experience

Candidates willing to relocate can also apply

Shifts 24*7

Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123

Roles & Responsibilities

 Identify and assess future and current training needs through job analysis, career paths, annual

performance appraisals and consultation with line managers

 Draw an overall or individualized training and development plan that addresses needs and expectations

 Conduct effective induction and orientation sessions

 Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

 Develop/ enhance the current training methodologies/ framework

 Resolve any process related opportunities and tailor training programs as necessary

 Maintain a keen understanding of training trends, developments and best practices

 Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

 Schedule training sessions, organizes information cascade and other interventions for team

 Review existing training materials and manuals to determine appropriateness and relevance and update accordingly

 Work with managers to address learning issues, instruction problems, or new educational needs

regarding specific employees or departments