Process Trainer

As a Process Trainer in Customer Service, you should have a minimum of 1 year of relevant experience. Your role will involve training customer service representatives to ensure high-quality service delivery. **Key Responsibilities:** - Conduct training sessions for new and existing customer service representatives - Develop training materials and resources - Monitor and evaluate trainee performance - Provide feedback and coaching to improve skills and performance - Stay updated on industry trends and best practices **Qualifications Required:** - At least 1 year of experience as a Process Trainer in Customer Service - Strong communication and interpersonal skills - Ability to work well in a team environment - Excellent organizational and time management skills The company offers the following benefits: - Health insurance - Life insurance - Paid time off - Provident Fund Please note that this is a full-time, permanent position with day shift schedule and English language proficiency is required. The work location is in person.,