Process Trainer (International Voice Process)

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Location:

Experience Required:

Employment Type:

Working Days/Shift:

Process Trainer (International Voice Process)

Key Responsibilities:

• Schedule and conduct training sessions for

  new hires and existing employees

  .
• Design, plan, and implement

  effective training curriculum

  based on business needs.
• Develop training materials such as

  presentations, process SOPs, and video modules

  .
• Deliver

  batch-wise training

  to freshers and experienced staff, ensuring training quality.
• Collaborate with management to identify training needs (

  TNA/TNI

  ) and prepare monthly training calendars.
• Conduct

  pre- and post-training assessments

  , monitor progress, and maintain performance reports.
• Continuously review training methods and update modules with the latest best practices.
  

Job Requirements:

• Minimum

  4+ years of overall experience

  with at least

  2+ years as a Process Trainer

  in international voice processes.
• Experience handling

  large batches

  of trainees.
• Strong understanding of

  training needs analysis (TNA/TNI)

  and proven

  coaching abilities

  .
• Hands-on experience in developing

  training content, modules, and SOPs

  .
• Knowledge of

  US culture

  and international customer service practices.

Desired Profile:

• Excellent

  communication, presentation, and interpersonal skills

  .
• Strong client management and stakeholder engagement skills.
  
• Well-versed in

  soft skills training methodologies

  .
• Proficient in

  MS Office (Excel, Word, PowerPoint)

  .
• Excellent

  time management and organizational abilities

  .
• Ability to work independently in a fast-paced environment.
  
• Flexible to work in

  different shifts (including night shifts if required)

  .

Qualifications:

• Bachelor Degree is must.

• Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks.

• Excellent facilitation, coaching (both in the virtual and F2F environment)

• Should have good exposure on MS Excel, word and PowerPoint

• Should have excellent English communication skills and facility skills Should be flexible to work in the shifts.

If you or someone you know fits this role, apply directly through the job post or share your resume at navya_b@trigent.com