Process Trainer

About Atidiv:

Atidiv uses Data science and process outsourcing to help internet businesses run better. We are a mid-size tech business funded by Guild Capital, a Chicago-based tech investor. We are looking for smart, self-driven disruptors who share a passion to build better solutions for hard business problems. Atidiv is led by a stellar group of consultants, investment bankers, technologists and entrepreneurs looking to build the next generation of products and solutions used by modern businesses.

India presence: Atidiv is a 500+ people organization and has 3 core solution areas. We have served 40+ US/ UK clients to date.

• Acclimate new hires to the business and conduct training and upskill sessions
• Schedule training in coordination with training TL, HR, Operations Managers & quality team and ensure completeness within the deadline
• Direct structured learning experiences and monitor their quality results
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Identify training needs by evaluating strengths and weaknesses
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Conduct evaluations to identify areas of improvement
• Manage team of newbies for defined period and help them in meeting and improving production and quality targets
• Manage weekly/monthly/yearly process KPIs and targets
• Ensure candidates successfully clear the training phase (ensuring weekly / monthly / batch / individual targets are met)
• Stay updated with the process knowledge and communicate process updates within the team in timely manner
• Develop or oversee the production of classroom handouts, instructional materials, aids, manuals
• Must keep track & document all process updates shared by clients or discussed in team huddles/meetings/client calls
• Attend weekly & monthly calls with stakeholders & client as per the requirement
• All escalations which are handled should be accurately dealt with without negative feedback from clients or internal team
• Understanding of nuance and the grey area - you understand its not a black and white world and understand the difference of working with guidelines vs. hard and fast rules
• A spidey sense of spam and scams. When asked to trust but verify, youre calibrated to do both.
• Tenacity - you can get to the bottom of situations and enjoy intellectual challenges
• A diplomatic and clear communication style. Writing well is a no-brainer for you
• A positive, can-do attitude - youre ready to contribute to a vibrant and diverse culture, whatever the day asks of you

Qualification:

• Bachelor / Master degree preferred or commensurate applicable experience.
• Demonstrated ability to successfully develop and deliver training programs utilizing skills in instructional design, program design and training technologies

Skillset required:

• Proven experience as corporate trainer (Minimum 2 years)
• Familiarity with traditional and modern training methods, tools and techniques
• Good Presentation & communication skills
• Organizational and time management abilities
• Proficient in MS Office
• Attention to detail
• Team player