Process Quality Lead

Job Description

Position: Process Quality Manager Location: Bangalore Responsibilities: Design, Devise and Own the deployment of process quality strategy within aligned teams Liaise with the MIS team to build automated reports and dashboards for quality and operational performance metrics Ensure delivery of quality KPIs for the aligned processes Monitor day-to-day activities and achievements of the Quality teams Provide actionable insights to Ops Managers and Stakeholders based on audit observations Identify opportunities for improvement and help develop impactful and measurable action plans to address these Work with Training and Operations to identify training needs Manage quality knowledge of aligned teams with focus on their skill development Perform career coaching for the process quality team to prepare them for the next level Interface with stakeholders for quality reviews, needs, updates, and ideation Tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems Evaluate / manage performance and appraisal of aligned Quality supervisors along with the Service Delivery Leaders. ISO 9001 Quality Management System: Maintenance and Improvement. Setting and monitoring of Quality Objectives. Development and updating of Quality documentation and procedures. Carrying out QMS Audits, both at corporate level and projects (HO, Site, suppliers and subcontractors). Monitoring of the non-conformities and corrective actions. Establishment and Monitoring of KPIs, as well as promoting the analysis of results and the implementation of actions. Project procedures reviewing. Qualification and evaluation of Suppliers and Subcontractors. Coordination and supervision of QC activities for projects. Qualifications: Under Graduation / Post Graduation qualification from a recognized University or B-School At least 6 to 12 years in Implementation of QMS in IT industry Must have previous QMS ISO 27001 audits experience and SOC2. Implementation of Quality Plans in Projects. Establishment and monitoring of KPIs. Supervision of quality inspection at site. Management of final project documentation. Strong practical experience with Excel (PivotTable, Charts, Statistical functions) and PowerPoint