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Process Manager

Process Manager

eClerx

10 - 15 years

12 - 17 Lacs

Navi Mumbai

Posted:3 months ago| Platform:

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Skills Required

marketing analytics performance marketing digital marketing hive advanced analytics python crm analytics power bi sql marketing r data extraction ab testing story writing advanced excel google apps script hadoop sql knowledge campaign analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Process Manager Role and responsibilities:

Understand the business model on why things are the way they are, ask relevant questions and get them clarified

Breakdown complex problems in small solvable components, to be able to identify problem areas in each component

Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making

Facilitate the implementation of new or improved business processes and systems

Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements

Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects

Prescribe suitable solutions with an understanding in limitations of toolsets and available data

Fetch and analyze data from disparate sources and drive meaningful insights

Provide recommendations on the business rules for effective campaign targeting

Interpret analytical results and provide insights; present key findings and recommended next steps to clients

Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models

Audit deliverables ensuring accuracy by critically examining the data and reports against requirements

Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices

Actively work on audience targeting insights, optimize campaigns and improve comm governance

Technical and Functional
Skills:

B Tech BE BSc MBA degree or equivalent professionalDegreewith 10+ years of experience in marketing analytics or performance marketing professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization

Reporting - Data Extraction tools, Advanced Excel, CRM Analytics, Campaign Performance Marketing, Analytics knowledge Campaign Analytics

Strong in numerical and analytical skills.

Strong in Advanced Excel (prior experience with Google sheets is an added plus)

10 years of relevant experience in analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data

Very Strong in SQL execution

Advanced knowledge in using Power Bi reporting tool

Experience in marketing analytics or performance marketing, concepts around campaign operations shall be clear like how does a paid media marketing works, campaigns acquisition, reactivations, cross-selling, brand awareness, measure and optimize the campaigns etc.,

Comfortable working autonomously with broad guidelines

Passion for data andanalytics for marketing and eagerness to learn

Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English

Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables

Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches

Manage regular reporting and ad-hoc data extract from other departments.

Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing

Experience with Google sheet/Excel

Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in campaign performance marketing and CRM

MMM, A/B testing, attribution modeling is a plus

Working knowledge of analytical/statistical techniques

Experience in Hadoop environment Hive, Presto is a plus

Experience in Python/R

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Process Manager