Process Expert (Customer Support)

As a Customer Experience team member at Maersk, your role involves providing services to customers once they have been onboarded into our environment. Your responsibilities may include managing customer channels, handling case management, overseeing customer onboarding and relationship management, as well as managing contracts and disputes, among other tasks. Additionally, within the Administrative stream, you will be supporting others by performing skilled technical, administrative, or operational tasks. This may range from entry-level tasks to supporting experienced individuals with robust technical knowledge in specific areas. At the top level of this career stream, you will be working independently, applying standards, and making necessary adjustments to resolve problems as they arise. In this role, you will work on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines while working under supervision. Your skills will be developed through job-related training and on-the-job experience within a specific job discipline. You will possess knowledge of standardized work routines, general facts, and information, with the ability to escalate non-routine problems to a more experienced colleague or supervisor when necessary. Limited job and business knowledge is required at the time of hiring. We are committed to supporting your needs and providing any necessary adjustments during the application and hiring process. If you require special assistance or accommodations to use our website, apply for a position, or perform your job effectively, please contact us at accommodationrequests@maersk.com.,