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Process Executive-Ops

Process Executive-Ops

Cognizant

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:4 weeks ago| Platform: Shine logo

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Skills Required

customer service claims processing team collaboration technical skills data analysis compliance training policy administration new business processes problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Process Executive-Ops in the Workers Compensation domain, you play a crucial role in ensuring seamless operations with a focus on customer service. You handle policy administration, new business, and claims processes, requiring adaptability to rotational shifts for a dynamic work environment. Responsibilities: - Manage and process Workers Compensation policy administration tasks efficiently. - Handle new business inquiries and applications with precision. - Process claims accurately and timely to maintain customer satisfaction. - Collaborate with team members to resolve complex customer service issues. - Utilize technical skills to enhance customer service interactions. - Adapt to rotational shifts for consistent support across different time zones. - Maintain detailed records of all transactions and interactions. - Communicate clearly and professionally with clients to understand their needs. - Analyze data to identify trends and suggest process improvements. - Ensure compliance with company policies and industry regulations. - Participate in training sessions to stay updated with industry practices. - Contribute to team meetings by sharing insights and suggesting process enhancements. - Support the company's mission by delivering exceptional service. Qualifications: - Possess strong customer service skills with experience in Workers Compensation policy administration. - Demonstrate knowledge in Workers Comp-New Business processes. - Have experience in managing Workers Compensation claims efficiently. - Exhibit excellent communication and problem-solving skills. - Show adaptability to rotational shifts and hybrid work model. - Display attention to detail and ability to maintain accurate records. - Be proactive in learning and applying new skills for improved service delivery. Certifications Required: - Certified Workers Compensation Professional (CWCP),

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Process Executive-Ops