Process Executive - Billing

Job Description

Company Description Kalindee is a worker-owned, India-based company, whose employees support the work of Obran Health. Obran Health operates two California-based home healthcare agencies, Apollo Home Healthcare and Physicians Choice. Our agencies provide clinical excellence and compassion. We send clinicians to care for patients in their home after they’re discharged from the hospital. Our full spectrum of services includes nursing care, physical therapy, occupational therapy, speech therapy, and social work. Role Description Follow Standard Operating Procedures (SOPs) and utilize Job Aides to execute the prescribed workflow for team and individual responsibilities Prioritize daily tasks and responsibilities to help achieve individual and team goals in an accurate and timely manner Receive inbound calls and place outbound calls to patients, caregivers, case managers, hospitals, and doctor’s offices Handle customer inquiries by responding with empathy and helping solve problems Interact with customers in a supportive and professional manner via email and on calls Qualifications Bachelor’s degree in business, health care administration, accounting, or a relevant field Strong proficiency using Google Suite (Sheets, Docs, Slides), which is comparable to Microsoft Office (Excel, Word, Powerpoint) Good keyboard/typing skills, and ability to easily navigate between multiple applications Excellent written and verbal English communication skills Strong interpersonal skills and a customer service orientation Ability to manage multiple priorities and work efficiently Ability to accurately interpret and compile information from a variety of sources and systems Ability to problem-solve and to know when to ask for help Eagerness to learn and apply new skills, systems, and processes Willingness to show up as a team player and be cross-trained to support where needed Accuracy/attention to detail Strong alignment with the mission and values of our employee-owned cooperative, and a passion for contributing to a company that is dedicated to making a positive impact on society The following qualifications are preferred, but not required: Experience working in healthcare Experience with US medical billing and diagnosis codes Experience working for a US-based company Experience working a night shift Show more Show less