Process Excellence Manager

The role offers you the opportunity to be an individual contributor. You will be responsible for ensuring a WOW customer experience and establishing a strong cross-functional connect. There are opportunities for you to explore and enhance your business-aligned data skills. Your key responsibilities will include reviewing the entire seller lifecycle to identify areas for process improvements, data interventions, and automation. You will drive data-based projects to enhance quality and efficiency in the onboarding journey. Critical analysis of large data sets will be required to derive insights and implement solutions for initiating pilots. You will be involved in designing algorithms for process automations that can be implemented on the frontend or backend. Developing SOPs for all processes and deriving insights and initiatives from them will also be part of your role. Additionally, you will drive the creation and auto-scheduling of reports and dashboards. Critical skills for a suitable candidate include proficiency in MS Office, especially MS Excel, with SQL knowledge being an added advantage. You should have good logical reasoning ability, data analysis skills, and an understanding of technology. Strong communication and presentation skills are essential, along with the ability to multi-task and thrive in a fast-paced environment. You are encouraged to apply if you have scored over 80% in 10th and 12th grades, hold an MBA with 1-4 years of work experience, and have graduated from a well-recognized institute.,