Process Developer Broker Technical Support Specialist

Genpact (NYSE: G) is a global professional services and solutions firm dedicated to shaping the future. With 125,000+ employees in over 30 countries, we are driven by curiosity, agility, and a commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, fuels our transformation of leading enterprises, including the Fortune Global 500, through our deep industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Process Developer - Broker Technical Support Specialist. In this position, you will leverage your experience and knowledge of insurance/reinsurance and underwriting processes to handle transactions for the Underwriting Support Teams and engage with the Onsite Team. Your responsibilities will include: - Supporting broking teams by collaborating with account management for renewals, preparing and submitting marketing proposals to underwriters, processing endorsements, policy checking, and other related tasks. - Retrieving compliance documentation required for new policies, renewals, changes, additions, deletions, and cancellations. - Calculating adjustments and premiums on policies and other insurance documents. - Ensuring the accuracy and currency of the repository of record to facilitate the production of outputs and client deliverables according to guidelines. - Directly communicating with underwriters, brokers, and account executives to follow up or obtain additional information. - Monitoring and addressing requests via the client service platform promptly. - Assisting colleagues in troubleshooting and resolving basic issues and performing other duties as needed. Qualifications we are looking for: Minimum Qualifications: - Graduation with excellent interpersonal, communication, and presentation skills, both verbal and written. - Relevant experience in US P&C insurance lifecycle activities like pre-placement, placement, and post-placement tasks. - Customer-focused, collaborative, accountable, initiative-driven, and innovative. - Proficiency in English language (both written and verbal). - Strong attention to detail, analytical skills, and ability to multitask. Preferred Qualifications: - Years of insurance experience and domain knowledge, particularly in P&C insurance. - Broker experience in US P&C insurance is an advantage. - Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, OneNote). - Team player with office environment work experience. - Client-focused with relationship-building skills. - Ability to work collaboratively in a team or independently with minimal supervision. - Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure. If you meet the above qualifications and are excited to join a dynamic team, we encourage you to apply for the Process Developer - Broker Technical Support Specialist role at Genpact.,