Home
Jobs
Companies
Resume
IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

3 - 5 years

4 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

Apply

Skills Required

contact center operations project management inbound calls process development customer service operations management team management service delivery customer service operations transition management service delivery management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Senior Process Analyst – HR Contact Center, you are responsible for receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate/Postgraduate (MBA HR is preferred) with 3-5 years of experience in HR Contact Centre for any International IT / ITES Company. Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email. Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans. Effectively collaborates with internal and external stakeholders and positively influences problem-solving and process improvements. Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues. Preferred technical and professional experience Proficient in MS Office applications. Excellent communication skills in English both oral and written. Self-directed and ambitious achiever, Meeting targets effectively. Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills.

More Jobs at IBM

IBM - Hiring For Process and Sr. Process Analyst (TM/ AML)

Bengaluru

1 - 3 yrs
|

INR 4 - 7 Lacs

Backend Developer

Bengaluru

1 - 3 yrs
|

INR 3 - 7 Lacs

Data Engineer-Data Platforms-AWS

Bengaluru

2 - 6 yrs
|

INR 12 - 16 Lacs

Data Engineer-Data Platforms

Hyderabad

6 - 9 yrs
|

INR 14 - 17 Lacs

Advisory AI Engineer

Bengaluru

1 - 5 yrs
|

INR 10 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Contact Center Operations Interview Now
IBM
IBM
www.ibm.com

Information Technology

Armonk

350,000 Employees

6362 Jobs

    Key People

  • Arvind Krishna

    Chairman and Chief Executive Officer

  • Ginni Rometty

    Former Chairman, President and CEO

RecommendedJobs for You

IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

IBM

Bengaluru

IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

IBM

Bengaluru

IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

IBM

Bengaluru

IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

IBM

Bengaluru

Merloam Estate logo

CRM Executive/ CRM Manager- Female

Merloam Estate

Chennai

Creative Hands HR logo

Customer Care Executive - Email /chat/ - BPO, Excellent communication

Creative Hands HR

Visakhapatnam, Chennai

Wework logo

Community Associate

Wework

Bengaluru

MX Technologies logo

Escalation Support Specialist

MX Technologies

Chennai

Zoom Info logo

Customer Solutions Analyst II

Zoom Info

Chennai

IBM logo

Process Delivery Specialist-Talent Development Optimization Processes

IBM

Bengaluru