Process Coordinator

Job Description

Location: Sector 5, Kolkata Workweek : 5.5 Days (Alternate Saturdays are half-days) Reports To: Management About the Role : We are looking for a detail-oriented, responsible, and highly organized Process Coordinator to join our Management & Operations Team (MDO). This is a critical, behind-the-scenes role designed to ensure that processes, once defined, are executed exactly as expected across different departments. The Process Coordinator doesnt do the work she makes sure it gets done, exactly as defined. This includes documenting workflows, following up with the responsible teams or individuals, tracking progress on shared sheets or dashboards, and ensuring proper reporting. If you are someone who loves structure, timelines, and accountability this role is built for you. What You'll Do : Workflow Implementation - Ensure execution of assigned company processes step-by-step as defined in internal flowcharts Provide instructions and support to team members on how to follow defined processes. Serve as the single point of accountability to ensure the process runs on time and to spec Daily Follow-Ups & Accountability - Perform daily follow-ups with team members to ensure each task is being completed Maintain logs of missed or delayed steps and escalate concerns as needed Proactively remind team members of upcoming or overdue actions Reporting & Documentation - Maintain accurate Google Sheets or Excel trackers Ensure all stakeholders are updated on current progress of any process being monitored Assist the Executive Assistant and MD in pulling reports, data, and insights from ongoing processes Who You Should Be : A female candidate, residing within 60 minutes of Sector 5, Kolkata Someone with a strong sense of responsibility and discipline Must be extremely comfortable with Google Sheets (Excel knowledge is a bonus) Experience in operations, admin, or coordination roles is a plus (especially in SMEs or startups) Should have clear written and verbal communication skills and be comfortable following up persistently Open to learning and implementing structured business systems and SOPs Most importantly, should be someone who enjoys getting things done right, every single time Why This Role Matters : This is a foundational operations role that directly impacts company efficiency and performance You will be the eyes and ears of the MDs office when it comes to ensuring systems are followed Over time, successful performance here can lead to larger opportunities in operations, project management, or administration