Process Associate - US Operations (0-2 years, US shift)

Location: Indore

Experience: Fresher / 0–2 years

Shift: U.S. Shift

About SHJ International

At SHJ International, we don’t just hire employees — we build professionals. We immerse our teams in real business operations, managing backend processes for logistics and transportation companies across the United States to streamline systems, improve efficiency, and drive operational excellence.

If you’re someone who values ownership, precision, and growth, SHJ will push you to bring out your best every single day.

About the Role

We’re looking for sharp, enthusiastic individuals to join our team as Operations Executives for our U.S. Logistics division.

You’ll be part of the engine that keeps American logistics moving — handling data, tracking shipments, resolving issues, and ensuring seamless daily operations for our clients.

This is the perfect role for someone who wants to learn fast, take responsibility, and grow in a performance-driven environment.

Key Responsibilities

• Manage and optimize backend operations for U.S.-based logistics clients.
• Build and maintain structured reports and trackers using Google Sheets or Excel.
• Use basic data functions such as VLOOKUP, sorting, filtering, and formatting to manage and organize information effectively.
• Analyze data, identify bottlenecks, and recommend improvements in workflow efficiency.
• Document and maintain Standard Operating Procedures (SOPs) to ensure process consistency.
• Communicate directly with U.S. clients through email and calls to align on expectations and updates.
• Take full ownership of assigned processes — ensuring accuracy, timeliness, and quality.
• Collaborate with internal and client teams to solve operational and business-level challenges.

What You’ll Gain

✅ Hands-on exposure to U.S. business operations

✅ Comprehensive training and mentorship

✅ Fast-paced career growth opportunities

✅ Performance-based rewards and recognition

✅ A dynamic and collaborative team culture

Freshers Encouraged to Apply!

No prior experience required — we’ll train you from the ground up. If you bring curiosity, dedication, and the drive to learn, we’ll turn you into a professional who’s ready for global success.

Ready to Build Your Career?

Apply now and start your journey with SHJ International — where every challenge helps you grow, and every success is celebrated.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Application Question(s):

• In your own words, what is the core purpose of the VLOOKUP function?

• A client emails at 3:00 AM IST stating a critical shipment is missing. What are the first 3 steps you would take?
• Why are you specifically interested in a night-shift role supporting U.S. operations, and how will you manage your schedule?

Shift availability:

• Night Shift (Required)

Work Location: In person