Process Associate || Night Shift || Insurance

Role & responsibilities

Looking for Immediate joiners who can work in Shift (05:30 PM - 2:00 AM).

Preferably from Individual Insurance with excellent communication.

Role Description

Person would be responsible for Indexing and Claims. Ability to understand Claims receipts and Index accurately followed by Accurate Claims setup and adjudication is required. Process may involve Indexing and Claims to be done separately by different pool of associates

Education/Experience

• Minimum Graduate
• 1-2 years of customer service experience in International BPOs (non-voice)
• Candidates should have worked in US/Canada Insurance company and must have the knowledge/experience of Individual Insurance process

Skills/Knowledge

• Good written and verbal communication skills
• Good commitment to customer service and quality
• Good research and follow-up skills
• Typing skills of 25-30 words per minute
• Proven ability to work independently and in a team environment.
• High level of attention to detail to reduce risk of error with complex work, strong logic, problem solving
• knowledge & understanding of Group/Individual Insurance Products

Responsibilities

• Processes customer requests in a timely and accurate manner
• Meets established quality control measures.
• Meets individual productivity requirements.
• Communicates with customers through written and oral correspondence
• Provides follow up on requests that cannot be immediately resolved.
• Build relationships with staff from other departments to ensure queries are responded to in a timely manner.
• Escalates issues to management when needed.
• Works with management to set daily priorities to ensure prompt and efficient service.
• Maintains flexibility in a high speed, demanding team environment.
• Identifies process improvements to increase efficiencies and streamline processes.
• Actively participates in departmental team meetings and other open forums.
• Assists with department projects and initiatives as needed.
• Soliciting and compiling information and data related to processing activities.
• Using PC applications and functions such as Excel and Word to update and load data sets.
• Working with mainframe/CSW/Valet, Ingenium applications
• Creating and monitoring the Process Notes
• Meeting and exceeding client defined service level metrics on timeliness and accuracy