Process Associate, Mortgage

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Mortgage

In this role, you will be responsible for process execution and documentation. Process execution would entail working on tasks, which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team, your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.

You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements

You should be able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. able to balance pressure from a variety of factors and situations.

Responsibilities

As part of the Loan Preparation team, you will be responsible for

• Executing pre-defined tasks with minimum supervision


• Execute data transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels


• Adherence to defined performance level parameters (efficiency, quality etc.)


• Sharing standard methodologies and process ideas


• Identifies problem through audits or customer feedback.

Qualifications we seek in you

Minimum qualifications

• B. Com Or any other equivalent Graduate degree

Preferred skills

• Prior-experience in Retail Banking/Mortgage or Finance industry


• Proficient in written and verbal English interpersonal skills.


• Proficient knowledge of MS Office.


• Ability to type between 40-60 words per minute with more than 90% accuracy.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.