Process Associate

Job Description

As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments. Qualifications High school diploma or equivalent required; bachelor's degree preferred. Minimum 0-2 years of experience in a customer service role. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts. Skills Customer Service Good spoken, written English Communication. Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills in Excel and word. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person