As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments. Qualifications High school diploma or equivalent required; bachelor's degree preferred. Minimum 0-2 years of experience in a customer service role. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts. Skills Customer Service Good spoken, written English Communication. Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills in Excel and word. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments. Qualifications High school diploma or equivalent required; bachelor's degree preferred. Minimum 0-2 years of experience in a customer service role. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts. Skills Customer Service Good spoken, written English Communication. Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills in Excel and word. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
You should have good English spoken and written communication skills to excel in this role as a Front Desk Executive. You will be responsible for independently managing the front desk, including scheduling appointments for patients with doctors in the USA. Your duties will involve handling both inbound and outbound calls, as well as entering collected data into software. Basic computer and Excel skills are required for this position. This is a full-time, permanent position with benefits such as paid sick time, paid time off, and provident fund. The schedule for this role is a fixed night shift from Monday to Friday. It is essential that you are able to reliably commute or plan to relocate to Ahmedabad, Gujarat before starting work. The ideal candidate for this position should have at least a Higher Secondary (12th Pass) education, with a preference for candidates who have one year of work experience. Proficiency in English is required, while knowledge of Hindi is preferred. If you meet these requirements, the expected start date for this position is 26/02/2025.,