As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments. Qualifications High school diploma or equivalent required; bachelor's degree preferred. Minimum 0-2 years of experience in a customer service role. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts. Skills Customer Service Good spoken, written English Communication. Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills in Excel and word. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation. Responsibilities Handle inbound and outbound calls to assist customers with their queries. Resolve customer complaints and provide appropriate solutions. Follow-up on customer issues and ensure timely resolution. Maintain accurate records of customer interactions and transactions. Meet and exceed performance metrics related to call handling and customer satisfaction. Work collaboratively with team members and other departments. Qualifications High school diploma or equivalent required; bachelor's degree preferred. Minimum 0-2 years of experience in a customer service role. Excellent verbal communication skills. Strong problem-solving and conflict resolution abilities. Ability to work in a fast-paced environment. Willingness to work in night shifts. Skills Customer Service Good spoken, written English Communication. Problem-Solving Conflict Resolution Time Management CRM Software Basic Computer Skills in Excel and word. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
You should have good English spoken and written communication skills to excel in this role as a Front Desk Executive. You will be responsible for independently managing the front desk, including scheduling appointments for patients with doctors in the USA. Your duties will involve handling both inbound and outbound calls, as well as entering collected data into software. Basic computer and Excel skills are required for this position. This is a full-time, permanent position with benefits such as paid sick time, paid time off, and provident fund. The schedule for this role is a fixed night shift from Monday to Friday. It is essential that you are able to reliably commute or plan to relocate to Ahmedabad, Gujarat before starting work. The ideal candidate for this position should have at least a Higher Secondary (12th Pass) education, with a preference for candidates who have one year of work experience. Proficiency in English is required, while knowledge of Hindi is preferred. If you meet these requirements, the expected start date for this position is 26/02/2025.,
Key Responsibilities Make outbound calls to US insurance providers to follow up on medical claims. Handle inbound queries related to claims, billing status, and patient appointments. Schedule patient appointments and update records accurately in the system. Accurately document call details and update claim status in the system. Meet daily/weekly performance metrics for call handling and collections. Coordinate with internal teams for smooth claim resolution. Qualifications & Skills Good English communication (verbal & written). Basic knowledge of computers/MS Office. Freshers or candidates with prior BPO/Healthcare experience are welcome. Willingness to work night shifts (US process). Benefits Leave encashment Paid sick time & paid time off Provident Fund Contact: Speak with the employer at +91 9724587281 Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Ability to commute/relocate: Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: KPO/BPO: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Key Responsibilities Make outbound calls to US insurance providers to follow up on medical claims. Handle inbound queries related to claims, billing status, and patient appointments. Schedule patient appointments and update records accurately in the system. Accurately document call details and update claim status in the system. Meet daily/weekly performance metrics for call handling and collections. Coordinate with internal teams for smooth claim resolution. Qualifications & Skills Good English communication (verbal & written). Basic knowledge of computers/MS Office. Freshers or candidates with prior BPO/Healthcare experience are welcome. Willingness to work night shifts (US process). Benefits Leave encashment Paid sick time & paid time off Provident Fund Contact: Speak with the employer at +91 9724587281 Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Ability to commute/relocate: Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: KPO/BPO: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Key Responsibilities Make outbound calls to US insurance providers to follow up on medical claims. Handle inbound queries related to claims, billing status, and patient appointments. Schedule patient appointments and update records accurately in the system. Accurately document call details and update claim status in the system. Meet daily/weekly performance metrics for call handling and collections. Coordinate with internal teams for smooth claim resolution. Qualifications & Skills Good English communication (verbal & written). Basic knowledge of computers/MS Office. Freshers or candidates with prior BPO/Healthcare experience are welcome. Willingness to work night shifts (US process). Benefits Leave encashment Paid sick time & paid time off Provident Fund Contact: Speak with the employer at +91 9724587281 Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid time off Provident Fund Ability to commute/relocate: Satellite, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: KPO/BPO: 1 year (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
As a Front Desk Executive, you will be responsible for handling the front desk independently at our company. Your key responsibilities will include: - Scheduling appointments for patients with Doctors in the USA. - Handling both Inbound and Outbound calls efficiently. - Capturing and recording data in the software accurately. - Demonstrating good English spoken and written communication skills. - Utilizing basic computer and Excel skills effectively. Qualifications Required: - Education: Higher Secondary (12th Pass) preferred. - Language proficiency: English required, Hindi preferred. - Experience: Total work experience of 1 year preferred. In addition to these responsibilities, you will work full-time on a permanent basis with benefits such as paid sick time, paid time off, and Provident Fund. The work schedule is fixed from Monday to Friday with night shifts. It is essential to reliably commute or plan to relocate to Ahmedabad, Gujarat before starting work. Please note that the expected start date for this position is 26/02/2025.,
We are looking for a highly skilled and experienced Associate - Clinical Documentation Improvement Specialist to join our team at Future Healthcares. The ideal candidate will have 1 to 6 years of experience in clinical documentation improvement. Roles and Responsibility Develop and implement effective clinical documentation improvement strategies to enhance patient care. Collaborate with healthcare professionals to identify and resolve issues related to clinical documentation. Analyze data to identify trends and areas for improvement in clinical documentation. Design and deliver training programs to educate healthcare staff on best practices for clinical documentation. Monitor and evaluate the effectiveness of clinical documentation improvement initiatives. Develop and maintain relationships with key stakeholders to ensure successful implementation of clinical documentation improvements. Job Requirements Strong knowledge of clinical documentation principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Experience with data analysis and interpretation. Familiarity with quality improvement methodologies. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.