Job
Description
Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Process Associate, Developer Support Engineering (DSE) The Developer Support Engineering (DSE) team ensures global support coverage to our software developers community, coding and maintaining applications and databases. The team comes from a variety of Information Technology backgrounds, from entrepreneurs to full stack developers. Although our backgrounds are different, we all have one thing in common, the desire to help the software developer&rsquos community all around the world through the software development of innovative new tools, which help make engaging with external developers a more connected and smoother experience. As a Developer Support Engineer, you will be working closely with Software Engineers, providing coding and technical support to the developers, helping them to ensure a high-quality experience to their users. We are looking for someone who is passionate about coding and solving problems. This role is perfect for someone who has been in the Information Technology (IT) industry providing technical support and wants to take on a new challenge. Responsibilities: . Develop and maintain various products/software&rsquos by using APIs, SDKs, and platform plugins. . Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages. . Query and maintain SQL database tables. . Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma. . Work closely with Software Engineer Developers to understand their needs and develop solutions. . Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc. . Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues. . Ramp-up and train new hires in the process including E2E knowledge base Management. . Stakeholder Management - Work collaboratively with both Internal, External stakeholders. . Responsible for team%27s operational metrics and will quo own with FLM and drive teams%27 knowledge. Qualifications we seek in you Minimum qualifications . Bachelor&rsquos or equivalent in computer science or related field. . Relevant experience providing Enterprise Support in a technical environment. . Strong analytical/coding and communication skills. . Ability to be flexible, multitask and learn in a fast-paced environment. . Customer-focused and can demonstrate understanding and empathy. . Creative problem solver with excellent troubleshooting skills. . Self-driven nature with strong attention to detail and follow-through. Preferred qualifications . Programming and scripting experience (PHP, Python, JavaScript). . Experience working with APIs, plugins, and SQL database. . Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment. . Web Development experience. . Lean & Six Sigma Methodologies Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
