Process Associate - Customer Service | Non Voice & Voice

0 - 5 years

1 - 5 Lacs

noida

Posted:4 days ago| Platform: Naukri logo

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Skills Required

customer service communication skills voice process operations customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Process Associate to join our Customer Service team in Gurgaon. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment, handling both non-voice and voice processes.


Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide excellent customer service through various channels.
  • Work effectively in a team to achieve common goals.
  • Maintain accurate records of customer interactions.
  • Stay updated with product knowledge and industry trends.
  • Contribute to process improvements and quality initiatives.

Job Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment and adapt to changes.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Experience in the BPM/BPO industry is preferred.
  • Competitive salary and benefits will be offered to the right candidate.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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