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Genpact
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Process Associate - Customer Service

Process Associate - Customer Service

Genpact

2 - 6 years

0 Lacs

ahmedabad gujarat

Posted:1 day ago| Platform: Shine logo

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Skills Required

product knowledge analytical skills communication skills interpersonal skills problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With a team of over 125,000 professionals spanning across 30+ countries, we are fueled by curiosity, entrepreneurial agility, and a commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, with our extensive business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Associate/Developer, Customer Service - Subject Matter Expert (SME). The Subject Matter Expert plays a crucial role in providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will possess substantial experience and expertise in a specific product, enabling them to offer valuable insights and solutions to complex challenges. Responsibilities include serving as a trusted advisor and resource for the team, providing expert guidance on intricate issues, and supporting Tier-1 agents who engage with customers through Phone, Chat & Email Channels. The role also involves developing insightful solutions aligned with business objectives, staying updated on product advancements, trends, and regulations, analyzing data to identify process enhancement opportunities, and mentoring team members to foster their professional growth. Collaboration with internal and external stakeholders, effective project management, and continuous contribution to product improvement are key aspects of this role. Qualifications we are looking for: Minimum Qualifications/ Skills: - Bachelor's degree (Any) - Experience in a product support related role, preferably in BPO Operations - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proven ability to work independently and as part of a team - Passion for continuous learning and staying abreast of the latest product developments Preferred Qualifications/ Skills: - Experience in supporting Tech/ Semi Tech processes (preferred) - Travel/Relocation flexibility - Ability to work effectively under pressure and manage multiple projects simultaneously If you are enthusiastic about joining a dynamic team and possess the qualifications and skills mentioned above, we encourage you to apply for the Process Associate position at our Ahmedabad location. This is a full-time role requiring a Bachelor's degree or equivalent education level. The job posting date is June 25, 2025, and the unposting date is July 26, 2025. The primary skills for this role include Operations, and it falls under the category of Full Time employment.,

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Process Associate - Customer Service