Process and Comm Training Analyst

NTT DATA, Inc.

1 - 4 years

3 - 5 Lacs

chennai

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Skills Required

process analysis accounting ms office outlook leadership development ms office word project management accounts payable team management business analysis vlookup training organizational development quality management quality assurance finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Facilitates multi-week new hire training for Contact Center Associates (Academies) - email & chat
Performs analysis to understand client transactions in order to create process improvements.
Reviews and standardizes content as well as tailors material for specific situation.
Creates content for high-end (difficult/complex) topics.
Conducts/facilitates training on high-end (difficult/complex) topics.
Acts as consultant for respective service lines.
Leads development, design, delivery, evaluation, and management of training programs for the respective service line.
Participate in project transitions such as product launches.
Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.
May mentor a group of junior trainers.

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