Job
Description
Role Overview: Orange Business is seeking a Problem Manager who will be the single point of contact for one or more problems. You will be responsible for analyzing root causes, identifying known errors, and coordinating actions to fix the errors. Your role will involve reviewing problem trends, planning improvement plans, and being proactive in identifying and recommending service improvement plans. You will collaborate with internal technical teams, service management, external stakeholders, customers, and third parties to prevent the replication of problems and lead problem management processes and initiatives. Key Responsibilities: - Identify trends and potential problem sources through incident and problem analysis - Work with internal technical teams, service management, and external stakeholders - Prevent the replication of problems across multiple systems - Lead problem management processes and initiatives - Conduct regular reviews and audits of problem management processes - Provide training support to junior team members - Derive/support initiatives and projects end to end - Collaborate with cross-functional teams to implement solutions - Monitor and report on problem management metrics - Share knowledge and promote a culture of continuous improvement Qualifications Required: - Minimum 11+ years of incident or problem management experience - CCNA certification is a must, with good network understanding and CCNP-Routing knowledge - ITIL foundation certification is required - Good analytical skills - Strong international customer handling, organizational, and interpersonal skills - Ability to work in a fast-paced environment - Proven experience in problem management or IT service management Additional Details: Orange Business offers global opportunities to work in multi-national teams, flexible work environment with hybrid ways of working, professional development through training programs, career growth opportunities within the company, a caring and daring culture with health and well-being programs, diversity & inclusion initiatives, CSR activities, and employee engagement events. Rewards programs such as Employee Referral Program and Change Maker Awards are also available. Role Overview: Orange Business is seeking a Problem Manager who will be the single point of contact for one or more problems. You will be responsible for analyzing root causes, identifying known errors, and coordinating actions to fix the errors. Your role will involve reviewing problem trends, planning improvement plans, and being proactive in identifying and recommending service improvement plans. You will collaborate with internal technical teams, service management, external stakeholders, customers, and third parties to prevent the replication of problems and lead problem management processes and initiatives. Key Responsibilities: - Identify trends and potential problem sources through incident and problem analysis - Work with internal technical teams, service management, and external stakeholders - Prevent the replication of problems across multiple systems - Lead problem management processes and initiatives - Conduct regular reviews and audits of problem management processes - Provide training support to junior team members - Derive/support initiatives and projects end to end - Collaborate with cross-functional teams to implement solutions - Monitor and report on problem management metrics - Share knowledge and promote a culture of continuous improvement Qualifications Required: - Minimum 11+ years of incident or problem management experience - CCNA certification is a must, with good network understanding and CCNP-Routing knowledge - ITIL foundation certification is required - Good analytical skills - Strong international customer handling, organizational, and interpersonal skills - Ability to work in a fast-paced environment - Proven experience in problem management or IT service management Additional Details: Orange Business offers global opportunities to work in multi-national teams, flexible work environment with hybrid ways of working, professional development through training programs, career growth opportunities within the company, a caring and daring culture with health and well-being programs, diversity & inclusion initiatives, CSR activities, and employee engagement events. Rewards programs such as Employee Referral Program and Change Maker Awards are also available.
