Problem Manager Integrated Ops

Role Overview: Orange Business is seeking a Problem Manager to serve as the single point of contact for one or more problems and take ownership of coordinating actions to analyze root causes, identify Known Errors, and drive improvement plans. You will work collaboratively with internal technical teams, Service Management, external stakeholders, customers, and 3rd parties to prevent problem replication, lead problem management processes, conduct reviews, provide training, and promote continuous improvement. Key Responsibilities: - Identify trends and potential problem sources by reviewing Incident and Problem analysis - Work with internal technical teams, Service Management, and external stakeholders - Prevent problem replication across multiple systems - Lead problem management processes and initiatives - Conduct regular reviews and audits of problem management processes - Provide training support to junior team members - Derive/support initiatives and projects end to end - Collaborate with cross-functional teams to implement solutions - Monitor and report on problem management metrics - Share knowledge and promote a culture of continuous improvement Qualifications Required: - Minimum 11+ years of Incident or Problem Management experience - CCNA certification is mandatory with good Network understanding and CCNP-Routing knowledge - ITIL foundation certification is required - Strong analytical skills - Excellent International Customer handling, organizational, and interpersonal skills - Ability to thrive in a fast-paced environment - Proven experience in problem management or IT service management Additional Details: Orange Business offers global opportunities to work in multi-national teams, a flexible work environment with hybrid working options, professional development through training programs, career growth opportunities within the company, a caring and daring culture with health and well-being programs, diversity & inclusion initiatives, CSR activities, and employee connect events. The company also provides reward programs like the Employee Referral Program and Change Maker Awards.,