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NEC Software Solutions
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Problem Analyst

Problem Analyst

NEC Software Solutions

4 - 7 years

|

6 - 9 Lacs

Posted:3 weeks ago| Platform:

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Skills Required

it services publishing it infrastructure problem management manager technology healthcare microsoft information technology nec financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Total IT Experience: 4-7 years

Analysis and reporting of incident data to identify trends, potential problems and root causes
Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure
Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
Diagnosis to determine whether new incidents are related to known errors or existing problem records Facilitating and coordinating technical meetings
Leading and facilitating post mortem investigations into high impact faults.
Managing root cause analysis between technical teams.
Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
Production of statistics and reports to demonstrate performance of the Problem Management process

Qualifications

Related technical Master s Degree / Bachelor s Degree (IT)

Additional Information

Excellent Communication Skills required.

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NEC Software Solutions

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