Private Banking Executive

As a KYC Verification Officer, your primary responsibility will be to conduct video calls with customers in order to complete the Full KYC process. This involves verifying the details provided by customers during the account opening and ensuring that the submitted documents match the information provided. It is crucial to ensure that the VKYC process is only completed by the authorized party and to maintain a positive relationship with customers throughout the KYC process. Additionally, you will be expected to cross-sell other banking products and provide accurate information about these products to customers. In this role, you will need to proactively follow up with customers, including making call backs if necessary, to ensure that all procedures are completed in a timely manner. You will be responsible for maintaining quality communication and customer service within established productivity and service benchmarks. Meeting targets related to conversion and cross-selling as set by the organization is an essential part of this role. You will also be expected to prioritize customer satisfaction and provide timely resolution to any queries or issues raised by customers. Adherence to information security and quality process norms is a key aspect of this role, and you will be required to stay updated on any changes to the process. Feedback provided by Team Leaders, Team Coaches, or Quality should be acted upon to improve performance. Ideal candidates for this position should hold a graduate degree with good English communication skills. Fluency in local languages such as Telegu, Kannada, Tamil, Malayalam, Marathi, and Gujarati would be considered advantageous. A pleasant personality, presentable appearance, dedication, integrity, willingness to learn, and a continuous improvement mindset are also qualities that are highly valued. Additionally, candidates should be willing to work in rotating shifts.,