Privacy Analyst

Role & responsibilities

• Managing our intake queues daily and triage requests into the corresponding fan rights categories, including access, erasure and unsubscribe.
• Actioning requests across Live Nation Entertainment brands and markets, monitoring completed requests and responding to fans in a timely manner.
• Tracking and management of all in-flight requests, including agent requests, requests that require follow up, requests that fail to progress.
• Running error reports and clearing errors, including following agreed timeframes when to escalate errors to the Product and Development teams.
• Escalating queries and complaints to the privacy office for response in line with an agreed escalation procedure.

Preferred candidate profile

• Experience with analysing, classifying, and responding to large volumes of requests and queries across diverse subjects - ideally within a privacy program or similar compliance department.
• High attention to detail and demonstrates critical thinking, analytical skills, and employs judgment to offer thoughtful, concise input towards the resolution of queries we receive.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• An understanding and awareness of privacy requirements, such as GDPR, CPRA, PIPL etc.
• Problem-solving, proactive mindset and ability to work both independently and collaboratively.
• Strong communication, interpersonal, and presentation skills with strong English proficiency.
• Experience with privacy and/or customer services tools & platforms, such as OneTrust and Zendesk, a plus.