Principle Associate IT

Position Title: L2 Ops Engineer

REPORTING TO:

OVERALL OBJECTIVES:

SPECIFIC ASSIGNMENTS

As part of the Food, Feed & Environment Testing Europe Workspace Team you will act as primary contact to support infrastructure regarding:

• Create application packages using PSADT (MSI, MST, EXE, PowerShell)
• Address all the application deployment related issues in Intune and SCCM.
• Troubleshoot application related queriers escalated by SD and Field IT Team.
• Create packages for drivers and deploy using SCCM.
• Deep understanding of MSI and EXE packaging standards & best practices.
• Knowledge & hands on experience required on System Center Configuration Manager latest version and MS Intune.

Main activities, but not limited to, are:

• Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides.
• Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement.
• Create & maintain knowledge base articles & Technical documentation for internal use.
• Continuously identify opportunities for process improvement using industry standards & automation tool
• Interested to work on Intune and SCCM/MECM related configuration issues.
• Good to have knowledge and troubleshooting in OS deployment using SCCM.
• Good to have Knowledge in MS Intune Administration.
• Good to have knowledge in Azure Update Manager.

REQUIRED SKILLS

An ideal candidate should have strong 5+ years' experience in all of the below:

• Application packaging using PSADT (MSI, MST, EXE, PowerShell).
• Building MSIs & MSTs using ORCA, install shield.
• Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs.
• Driver package creation and deploy using SCCM/MECM.
• Application deployment (SCCM/MECM, Intune)
• Troubleshooting of application deployment and installation.
• Monitoring tools
• Very good command of English written and spoken

Below skills will be an advantage:

• Azure update Manager.
• MS Intune Administration
• Co-Management.
• SCCM/ MECM Administration.
• Troubleshooting OS Deployment.
• Automation with PowerShell, etc.
• BMC Helix Ticketing usage
• ITIL Foundation certificate
• Site 24x7 Monitoring tool