Principal Technical Product Ops Specialist

The Customer Experience Architects (CEA) will be delivering Services for UKG Emerald. The purpose of this role is to deliver the overall portfolio for this cloud premium offering including overall Architecture guidance, Innovation (AI) services, Design and Implementation support, Cybersecurity, Data and Integration.

The CEAs will be accountable for the delivery of the UKG premium service portfolio & build mitigation plan, methods and tools, and best practices across all systems & landscape environments and platforms.

They will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed UKG services. These resources must demonstrate a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including AI, Integration and newest UKG features.

Essential Functions:Drives business and IT planning & strategy sessions with customers in partnership with UKGs product development team and Customer Experience (CX) teams.Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals.Deliver services for UKGs top segment customers including UKG products, solutions, integrations and innovations.Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability.Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications.Monitor and troubleshoot integration issues, providing technical support and guidance to development teams.Supports and drives the development of master plans for business and IT landscape and IT transformations.Develop and validate a release strategy.Develop an operational strategy for the customer to adopt UKG Best Practices.Define a strategy to develop customer integration models.Develop a master plan with the customer for business continuity.Ensures consistent UKG Emerald strategy and delivery engagements according to the customer industry.Provides functional and technical advisory for UKG Customer Engagements within the industry.Required Qualifications:Bachelors degree in computer science, Information technology, engineering, or other relevant combination of training and experience.8+ years in a Solution and Software Support for Cloud solutions and Operations.8+ years of experience in consulting solutions for HRIS or Workforce management.Excellent technical knowledge on cloud architecture and integration.Proficient in tools and cloud platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent.Overall knowledge on Root Cause analysis, diagnosis and solutioning.Overall knowledge AI, data, integrations and cross technologies.Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency.Proven ability to design and implement scalable, secure, and efficient solutions.Must be willing to work out of the US during the initial training period.Preferred Qualifications:Knowledge of UKG solutions such as UKG Pro Suite, WFM, and UKG Ready.