Principal - Service Delivery Manager

6 - 12 years

6 - 12 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Working Conditions

Flexible to work in EST/PST working hours .

Key Responsibilities

  • Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway.
  • Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations .
  • Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines.
  • Chair daily calls to co-ordinate open issues and next steps with the ability to track and report across multiple customers

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