Job
Description
BS or MS in Computer Science, or equivalent is a must. Managing and triaging tickets. Driving prioritization and execution of work based on impact. Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture. Experience of driving change within an organization, pushing through resistance and success in adopting new ways of working Systematic problem-solving approach, strong communication skills, a sense of ownership and drive Able to work unsupervised, independently and within a global team. Strong leadership skills to direct service teams during Major Incidents Exceptional written and verbal communication skills with meticulous attention to detail Willingness to work in 24x7 shifts including on holidays and weekends. Ability to follow standard engineering principles using agile development methodology and Automation practices. Co-ordinate with Functional, Infrastructure, Product Support, and client s business units Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. They should be able to think on their feet and be able to effectively analyze problems, so good troubleshooting skills with decent communication are the paramount. Resolving Oracle Cloud Services customer outages by identifying, analyzing, and resolving technical problems related to Oracle software systems. Troubleshooting skills are the key for success in this role and position. Around 8 years of experience running large scale customer facing Incident Management + Problem Management roles is a MUST and working on P1 Infra support work with a solid understanding of: Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN. Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture. Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc., Infrastructure Security and Compliance knowledge Database technologies: Oracle/MySQL is a must Production Support on any one or more applications preferably on Oracle EBS, Hyperion, PeopleSoft, Fusion Middleware/SOA or any Oracle Cloud product handling experience is a must. Experience in Monitoring and Observability pipeline tools (Nagios / Fluentd / Prometheous, Grafana, ELK, Datadog / Splunk / Kafka skills) would be an added advantage. Experience on OCI along with other Cloud providers including AWS, IBM and/or GCP would be an added advantage. Knowledge of cloud like OCI, Public Cloud with SaaS, PaaS Services and/or related technology. Knowledge in SaaS and PaaS integrations, Oracle Machine Learning, and Oracle DB 23ai. Exposure to Machine Learning Algorithms and Generative AI is a plus. Experience solutioning/developing of Artificial Intelligence (AI) solutions/integrations. Experience with containers and container orchestration technologies (Kubernetes, Docker). Conduct technical assessments and feasibility studies for new AI initiatives and integrations. Stay current with industry trends, emerging technologies, and AI advancements to drive continuous improvement. 8-12 years of experience relevant to this position.
