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Principal Premium Support Specialist - Net IQ IAM

Principal Premium Support Specialist - Net IQ IAM

Opentext

0 years

17 - 22 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

python java iam netiq aws tcp kubernetes oracle ip microsoft azure customer retention ssl sql server identity access management docker web server idm postgresql active directory linux administration firewall sailpoint http shell scripting

Work Mode

Work from Office

Job Type

Full Time

Job Description

YOUR IMPACT

As a Premium Support Engineer at OpenText, you will be the primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. Leverage deep customer environment knowledge to accelerate issue resolution and enhance service delivery. Build trust through proactive support, personalized engagement, and strategic problem-solvingdriving long-term customer satisfaction and operational success.

WHAT THE ROLE OFFERS

Deliver expert-level support to premium enterprise clients
, solving deeply complex technical challenges that impact critical business operations.
Operate as a trusted technical advisor
, fostering long-term customer success and reinforcing confidence in paid support offerings.
Deepen your expertise in enterprise systems and emerging technologies
, with high-touch exposure to innovative platforms and tools.
Gain strategic visibility by managing escalations and high-priority incidents
, influencing system reliability and customer satisfaction at scale.
Play a direct role in customer retention and revenue impact
, supporting renewals and expanding value through stellar service delivery.
Mentor peers and contribute to internal knowledge leadership
, shaping the standards and capabilities of a global support organization.
Ensure SLA compliance and drive service excellence
, becoming a cornerstone of risk mitigation and operational trust for top-tier clients

WHAT YOU NEED TO SUCCEED

Demonstrated excellence in communication, with a clear and authoritative presence during high-pressure technical escalations.
Proactive and customer-focused approach, known for going above and beyond to deliver exceptional service and support.
Steady, analytical mindset with proven expertise in diagnosing and resolving complex issues efficiently and effectively.
Advanced knowledge of NetIQ IAM products:
Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
At least 12+ exp in NetIQ IAM products.
Familiarity with the following would be advantageous
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies (HTTP/SSL/web servers)
Cloud experience: AWS and Azure specifically
Containers experience: Docker/Kubernetes or any of the open-source alternatives
Python, Java and Shell scripting.

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Waterloo ON

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Principal Premium Support Specialist - Net IQ IAM

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

YOUR IMPACT

WHAT THE ROLE OFFERS

Deliver expert-level support to premium enterprise clients

Operate as a trusted technical advisor

Deepen your expertise in enterprise systems and emerging technologies

Gain strategic visibility by managing escalations and high-priority incidents

Play a direct role in customer retention and revenue impact

Mentor peers and contribute to internal knowledge leadership

Ensure SLA compliance and drive service excellence

WHAT YOU NEED TO SUCCEED

Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.

More Jobs at Opentext