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Principal Infrastructure Ops Engineer

Principal Infrastructure Ops Engineer

Parentpay

6 - 11 years

10 - 14 Lacs

pune

Posted:7 hours ago| Platform:

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Skills Required

azure analytics microsoft azure sql server sql aws cloud python microsoft active directory azure data lake ssas vmware power bi data warehousing azure data factory infrastructure architecture data bricks sql azure windows server dax aws ssis msbi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Manage daily tasks and activities that ensure systems and services are proactively managed.
Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Manage 3rd line support activities and act as escalation within the service operations function.
Oversee capacity and performance processes for assets that are owned by your teams.
Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Manage the creation of automation scripts and routines that remove manual intervention from service operations.
Manage the testing and invocation of the business continuity and disaster service operations recovery plans.
Manage the teams to ensure the completion of all mandatory training courses.
Manage the acceptance criteria for the transition of new services into Service Operations.
Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

Exp: 6+ Yrs

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise workload for multiple teams across multiple time zones.

Experience managing technical or process-based forums and meetings such as the Change Advisory Board.

Experience in the creation of data repositories for operational policies, processes and procedures.

Managing technology refresh programs to avoid the use of end-of-life components within the production domain.
Experience working within Education Technology would be an advantage. Advanced VMWare configuration and management.

Experience of installation of physical hardware within tier 4 data centre.

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities.

Advanced knowledge of Azure analytics and KQL.

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Parentpay

FinTech / Education Technology

Caterham

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Principal Infrastructure Ops Engineer