Principal Engineer

• Should be comfortable with Incident management, Change Management, Service request management and problem management.
• Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document.
• Advanced understanding of client server technology
• Advanced skills and knowledge in Windows server operating systems.
• Experience with Patching solutions like Desktop Central
• Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions.
• Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes.
• Any configuration management tool such as Chef would be a plus
• Backup solution knowledge like VEEAM would be a plus
• VDI, VMWare experience would be an advantage
• Quick learner, self-starter, the ability to work independently and as part of a team.
• Able to work within time constraints and follow set processes and procedures.
• Customer focused, a team player, and able to work on multiple tasks with minimal supervision.
• Industry certifications such as Microsoft Azure, O365 certification, ITIL V3/V4, etc. a plus
• Advanced level analytical and problem-solving abilities.
• Should be comfortable with 24*7 support in rotational shift.
• Excellent verbal and written communication skills.
  

Responsibilities

• Responsible for supporting day-to-day operations of the systems within the scope of the System Team.
• Provide Escalation support for Azure hosted infrastructure, Windows servers, and enterprise 3rd party systems.
• Support and maintain core Windows Server services including AD, DHCP, DNS, LDAP, ADFS, Azure AD connect, SSO, CA
• Support and maintain enterprise Microsoft Mailing solutions in hybrid model Exchange 2016, O365
• Support and maintain Microsoft cloud solutions such as Office 365, Teams, Intune and Azure.
• Support and maintain 3rd party on-prem and cloud-based enterprise systems. This includes but is not limited to MDM solution, virus protection services, file sharing services, etc.
• Analyze network activity related to authentication, vulnerability and performance, using network logs to troubleshoot and track the nature and resolution of problems.
• Managing and troubleshooting Windows servers.
• Assist in the patching of Windows servers and other supported systems as required.
• Assist in the decommissioning of servers and system resources as needed.
• Participation in annual DR testing exercises as required.
• Maintain and create documentation as required.