Principal Consultant

Oracle

5 - 10 years

7 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

plm order management data analysis functional testing incident management customer experience customer service oracle troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance solutions.
Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
Consult with Management in directing resolution of critical customer situations.
Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
Creation/review of Knowledge Articles.
Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
Contribute to a collaborative, knowledge-sharing team culture

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