Practice Lead IT Services

Clarion Technologies

10 - 12 years

30 - 35 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

it services interpersonal skills practice lead customer satisfaction cloud services hardware management it operations technology operations it staff

Work Mode

Work from Office

Job Type

Full Time

Job Description

Clarion Technologies is looking for an experienced and visionary IT Services Practice Lead to join our team and lead our IT function from a cost centre to a profit centre
As the IT Services Practice Lead, you will oversee developing and managing a Onprem OR Cloud DevSecOps/SysOps practice that provides IT services to our end customers
You will also be technically supporting all aspects of our IT operations through a team of managers and IT professionals for implementing new IT systems and policies that support our strategic goals
To be successful in this role, you should have a strong technical background, excellent communication and leadership skills
You should have a solid understanding of OnPrem or Cloud, DevSecOps, and SysOps technologies and practices, and be able to leverage them to deliver high-quality and cost-effective IT solutions
You should have a a good understanding of creating and executing IT policies and systems that align with the organization s objectives
If you are looking for a challenging and rewarding opportunity to lead and grow our IT services, we would love to hear from you
Responsibilities: Establish and develop a Cloud DevOps/SysOps practice that provides IT services to end customers and generates revenue for the company
Manage the delivery and quality of IT services and ensure customer satisfaction and retention
Monitor the performance and functionality of IT systems and software and ensure they meet the needs and expectations of the customers
Support all internal technology operations and ensure they are aligned with established objectives and standards
Review IT policies and systems that support the strategic initiatives and vision of the company
Assess the technological needs and requirements of various Clarion departments and provide them with appropriate IT solutions
Identify and communicate the need for upgrades, configurations, or new systems to upper management and stakeholders
Coordinate and collaborate with IT managers and provide guidance and support to computer engineers, technicians, and other IT staff
Requirements: Relevant Educational experience Worked with a similar company as Clarion or may be a bit smaller
Should not be from a bigger company which may create a cultural fitment challenge
Should have grown through the ranks of IT services delivery Minimum of 10-12 years of experience in an IT Services leadership Manager role or a similar position
Strong knowledge and experience of computer systems (both hardware and software), Networks, Cloud (Azure) , DevOps, and SysOps
Exceptional organizational and leadership skills and the ability to motivate and inspire a team
Excellent communication and interpersonal skills and the ability to communicate effectively with various audiences and stakeholders
Ability to think strategically and creatively and solve complex problems
Ability to adapt to changing business needs and priorities and manage multiple projects and tasks
Familiarity with the latest trends and developments in the IT/Cloud Services industry and the ability to apply them to the IT Services function

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