Portuguese-Speaking Cybersecurity Customer Experts

TP Greece

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.
  

What you will bring:

• Fluency in Portuguese
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
  

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
  

Find out more

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