wherewework.bg on behalf of: Съдърланд Глобъл Сървисиз България Company Description: About Sutherland Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. Job Description: Are you looking for a new job opportunity? We have the perfect one for you! Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As we're in a period of growth, this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development, mentorship, and leadership training. As a Customer Success Expert, you will play a significant role in managing post-sales customer relationships, focusing on driving onboarding, adoption, and education of our cloud solution offerings. Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. You'll act as a leader, coach, and advisor, dedicated to delivering value to both customers and the organization. Responsibilities: Guide customers through the onboarding process, ensuring a smooth and successful implementation of our products or services. Develop new and retain the existing customer relationships. Drive awareness and improve the utilization of the services within your customer set. Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally. Become an expert on our products and services, stay up-to-date with new features and enhancements. Contribute to providing feedback for product advancement. Qualifications: Our most successful candidates will have: High school diploma or GED Demonstrated ability to perform at a high level, to support our high volume of inbound calls Excellent verbal and written communication skills; proficient reading skills required Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required Prior customer service experience preferred Additional Information: Life@Sutherland: Competitive salary, regular shift. Social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance. Team Building activities, Charity events and initiatives and many other company events. Internal trainings following the leading global standards. Great office locations and work at home option. Rewards and recognition programs.
wherewework.bg on behalf of: Съдърланд Глобъл Сървисиз България Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description: We are seeking a highly motivated Senior Associate - Quality Assurance to join our team. In this role, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction. Your main tasks: Monitor transactions to identify quality opportunities and drive continual performance improvements. Provide feedback to team members, client, and leadership. Be up to date with all processes and changes and share best practices with the team. Do root cause analyzes of verbatim and customers’ surveys. Participate in client and internal calibrations. Perform trainings for new hires, refreshers, upskilling, provide coaching and feedback sessions, lead workshops and huddles. Join pilots, working groups, round tables with clients and vendors. Be ready and open to share your ideas and feedback directly. Qualifications: Our requirements: Fluency in GermanandEnglish Be enthusiastic and eager to learn. Enjoy working in a dynamic environment and be flexible to change. Experience with MS Office and/or PowerPoint. Possess analytical thinking and be keen on working with data. Have at least 6 months of tenure in the company with no disciplinary violations. QA support expertise is an advantage. Additional Information: Additional health and life insurance coverage Generous annual leave Food vouchers and paid breaks Competitive salary and clear career progression World-class on-the-job training Perfomrance Based Bonus All your information will be kept confidential according to EEO guidelines.