Point of Contact

Aracot Construction is a leading brand in tiles, sanitaryware, hardware, paints, home appliances, and interior solutions, known for delivering premium quality products and luxury designs. We are looking for a customer-focused Point of Contact (POC) to ensure a smooth showroom experience by greeting and guiding customers, coordinating with sales executives, and assisting during their visit. The role also includes after-sales follow-ups to maintain strong customer relationships and ensures satisfaction.

Key Responsibilities

• Welcome and guide customers from reception to the showroom floor.
• Assign the customer to the relevant sales executive as per their requirement (tiles, sanitaryware, hardware, etc.).
• Stay connected with the customer during their store visit and support in resolving queries.
• Maintain customer records (name, contact details, requirement, assigned sales person).
• Handle basic product information if sales staff are busy.
• Manage after-sales follow-up with customers to ensure satisfaction and handle complaints if any.
• Coordinate between customer, sales team, and management for smooth communication.
• Share daily customer visit reports with management.

Requirements

● Female candidate preferred.

● 0–2 years of experience in customer handling/front office roles.

● Pleasant personality with good communication skills and confidence.

● Ability to handle customers politely and professionally.

● Strong coordination and record-keeping skills.

What We Offer

● Opportunity to work with a premium, design-focused brand.

● Professional growth in customer service and showroom management.

● Supportive and collaborative team environment.

● Competitive salary and benefits.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person