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PMO Coordinator and Continuous Improvement Analyst (Manager)

PMO Coordinator and Continuous Improvement Analyst (Manager)

Alter Domus

8 - 13 years

10 - 19 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

program planning & tracking performance monitoring & analysis lessons learned & knowledge transfer continuous improvement projects risk & issue management stakeholder communication stage-gate facilitation

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are seeking an experienced and driven

PMO COORDINATOR and Continuous Improvement Analyst (Manager)

for our BILLING CENTRALIZATION PROGRAM tasked with centralizing and transforming the billing function across all business units. The centralization program aims for enterprise-wide billing standardization and centralisation currently sitting withing the business. The role will play a key part in managing this transition and post stabilization.

During Coordinate program; execution across all waves ensuring on-time, on-budget delivery with risk mitigation. Track milestones, manage dependencies, facilitate stage-gate reviews, and provide transparent reporting to executive stakeholders.

Program Planning & Tracking (35%)

Manage external PMO support
Maintain integrated program plan tracking all wave activities, milestones, and dependencies
Monitor progress against baseline timeline (22 months, 3 waves)
Update weekly status reports
Coordinate cross-wave dependencies (e.g., Wave 2 hiring during Wave 1 stabilization)
Manage program budget tracking actual spend vs. approved investment

Risk & Issue Management (25%)

Maintain RAID log (Risks, Assumptions, Issues, Dependencies)
Facilitate weekly risk review sessions with BMT Head and key stakeholders
Escalate critical risks to CFO and Steering Committee
Track mitigation action completion and effectiveness
Monitor constraint metrics (SLA, NPS, escalations) for automated triggers

Stage-Gate Facilitation (20%)

Prepare stage-gate review materials (business case refresh, benefits realization, lessons learned)
Coordinate Stage-Gate 1 (Month 6 post-Wave 1), Stage-Gate 2 (Month 6 post-Wave 2), Stage-Gate 3 (program close)
Facilitate GO/NO-GO decision-making with evidence-based recommendations
Document decisions and action items from governance forums

Stakeholder Communication (15%)

Coordinate monthly Steering Committee meetings (CFO, LoB Leaders, BMT Head)
Prepare executive dashboards and presentations for CEO/Board updates
Interface with LoB and Transformation Office on alignment
Maintain stakeholder communication calendar and distribution lists

Lessons Learned & Knowledge Transfer (5%)

- Capture lessons learned after each wave (what worked, what didn't, why)

- Document best practices for future transformation initiatives

- Support knowledge transfer to BAU team as program closes

Post-Stabilization: Drive operational excellence through continuous improvement initiatives, performance benchmarking, and automation opportunities. Monitor KPIs, identify optimization areas, and lead projects enhancing efficiency, quality, and cost-effectiveness.

Key Responsibilities (BAU Phase):

Performance Monitoring & Analysis (30%)

Monitor KPI trends (cycle time, error rates, cost per invoice, utilization)
Conduct monthly variance analysis vs. targets and prior periods
Benchmark BMT performance against industry standards
Prepare quarterly business reviews with insights and recommendations

Continuous Improvement Projects (40%)

Lead 2-3 improvement projects annually targeting efficiency gains or error reduction
Apply Lean/Six Sigma methodologies (process mapping, value stream analysis, DMAIC)
Coordinate automation pilots (RPA for fixed-fee invoices, workflow tools)
Evaluate billing software enhancements and business cases
Track project benefits realization and ROI

Innovation & Best Practice & Governance (30%)

Research emerging technologies and industry trends in billing operations
Organize quarterly innovation workshops with BMT team
Develop business cases for automation, AI, or process redesign investments
Maintain network with industry peers for knowledge exchange
Support internal audits with process documentation and controls evidence
Maintain process documentation reflecting current state

YOUR PROFILE:

Bachelors degree in business, Finance, Operations, or related field
4-6 years project management, business analysis, or operations excellence experience
PMP, Agile, or Lean Six Sigma certification preferred
Strong organizational and coordination skills
Analytical mindset with change management awareness

KEY COMPETENCIES:

Project planning and tracking (MS Project, Smartsheet, Jira)
Stakeholder communication and influence
Risk management and issue resolution
Data analysis and visualization
Process improvement methodologies

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PMO Coordinator and Continuous Improvement Analyst (Manager)