Platform Manager

Company to be hired for : Potato Bazaar (Under SK Group)

About the Company

Potato Bazaar (PB)

Job Summary:

Platform Operations Manager

Key Responsibilities:

• Responsible for ensuring the smooth functioning of all platform modules, including onboarding, buy/sell, market research, crop diagnosis, mandi prices, news and information, and cold storage.
• Ensure 100% uptime, seamless functionality, and user responsiveness across all platform modules (onboarding, content, customer support, logistics, payments, etc.).
• Coordinate and lead operations across different verticals, including product listings, farmer/vendor onboarding, order fulfilment, and customer service.
• Design and implement Standard Operating Procedures (SOPs) for key workflows and continuously optimise them based on feedback and performance.
• Act as the central point for issue escalation, ensuring timely resolution and proper documentation.
• Collaborate closely with the technology, content, support, logistics, and marketing teams to ensure aligned operations.
• Track and analyse operational metrics (e.g., TAT, NPS, defect rates) and generate performance reports.
• Identify and mitigate operational risks by introducing preventive checks and controls.
• Drive automation, scalability, and efficiency in recurring processes
• Manage a team of operations executives or coordinators, including performance reviews and training.

Required Qualifications:

• Education: Bachelor's degree in Business Administration, Operations, Engineering, or related field
• 7-10 years of experience
• Strong leadership and team management capabilities
• Exceptional problem-solving and process optimisation skills
• Proficiency in platform management and digital tools
• High proficiency in cross-functional coordination
• Strong analytical and decision-making skills
• Excellent written and verbal communication
• Preferred experience : E-commerce, preferable agri-tech