Platform Implementation Support Engineer

Job Summary

The Implementation Support Engineer is responsible for optimization of deployment pipelines and resolution of software deployment issues. Candidates should have a strong background in IT support operations, experience in troubleshooting and resolving both common and complex implementation requests and working on a team that responds to customer deadlines in a timely and courteous manner.

Duties & Responsibilities

Be an expert on technical implementation issues that occur within customer environments, providing world class service to customers, engineering teams, product teams, and your teammates in Implementation. Examples may include setting up and testing Integration runtime connectivity, configuring permissions and security groups, working with git repositories, and investigating server resource issues.

Required Skills

• Intermediate level in Structured Query Language (SQL)
• Troubleshooting and supporting Windows Virtual Machines, Azure Data Factory, Azure, and Databricks, network and database configurations.
• Experience in Azure Dev Ops, git repositories, Cloud computing (ex: Azure, AWS) and Integration Runtimes.
• Experience working with Enterprise Data Warehouses or Data Lakehouse Architecture.
• Experience in Windows Active Directory or provisioning permissions with other security systems.
• Strong communication skills. Ability to coordinate and communicate effectively.
• Experience with ticketing systems (ex: Jira, Asana).
• Excellent analytical and troubleshooting skills.
• Strong sense of customer service to consistently and effectively address client needs.
• Self-motivated; comfortable working independently under general direction
• Ability to take pride in the quality, details, efficiency, and consistency of the data warehouse components you’ll be helping build, deploy, and maintain at scale.

Desired Skills

• Experience working with EMR\EHR systems and an understanding of the healthcare clinical domain.
• Hands-on experience with scripting languages (e.g., PowerShell, Python) and automation tools (ex: Microsoft Power Automate).
• Understanding of healthcare regulations such as HIPAA and HITECH
• Experience supporting clients who are migrating from legacy software to a modern tech stack.

Education & Relevant Experience

• Bachelor’s degree in technology, business, or healthcare related degree
• Minimum 4 years of hands-on experience in IT support or customer service.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.