Platform Analytics Specialist

About the Role:

Zeta is seeking an experienced and detail-oriented Tableau Server SME with 2-4 years as a super-user or Administrator. In this role, the successful candidate will oversee the management of various Tableau Server tasks, support data visualization initiatives, and enhance reporting capabilities across the organization. Additionally, this role will focus on:

• Custom Reporting:

  Developing tailored reporting solutions in conjunction with our Email and Programmatic Marketing teams.

• Data Visualization Maturation:

  Elevating our internal reporting standards and data presentation.

• User and Permissions Audits:

  Performing regular audits across multiple platforms.

• Change Control Management:

  Supporting change control processes, especially for reporting platforms.

• Knowledge Management:

  Leading documentation and knowledge-sharing efforts for assigned responsibilities.

• Manage Tableau Server site configuration and functionality for optimized performance.
• Execute thorough user and permissions audits and ensure compliance with internal access policies.
• Collaborate with technical and business teams to troubleshoot and resolve data connection, dashboard, and reporting issues.
• Lead quality assurance and testing efforts for Tableau UI, especially during system upgrades.
• Manage Tableau licenses, ensuring proper allocation and renewal in line with organizational needs.
• Contribute to reporting platform support
• Provide Tableau desktop application support

Experience:

• 2-4 years of experience in Tableau Server administration, including:
  • Site management
  • UI troubleshooting, QA, and participation in upgrades
  • Dashboard and reporting troubleshooting
  • License management and user administration
  • Data source connection troubleshooting
  • Tableau Desktop support

Technical Skills:

• Tableau Server Administration:

  Strong experience with site, user, and license management.

• Troubleshooting Proficiency:

  Skilled in resolving access, permissions, and reporting issues, particularly during upgrades.

• Intermediate SQL:

  Competency to support data queries and integrations.

• Linux Fundamentals:

  Basic understanding, particularly for troubleshooting.

• Web Development Acumen:

  Familiarity with HTML and CSS to support front-end reporting requirements.

Business Skills:

• Fluent English:

  Excellent verbal and written communication.

• Organizational Ability:

  Strong prioritization and task management.

• Collaborative Experience:

  Proven experience working with both technical and non-technical teams.

• Knowledge of Platforms:

  Experience with Jira or other ticketing systems, Confluence or similar wikis.

• Related Platforms:

  Knowledge of ELK stack (Kibana, Grafana, Superset).

• Industry Knowledge:

  Experience with email marketing and/or programmatic advertising.

• Structured Knowledge Management Experience:

  Experience in formalized knowledge management processes or documentation standards.