Planning and Analysis Operations - Associate

JPMorgan Chase Bank

6 - 11 years

8 - 13 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

automation financial analysis project management analytical workflow business intelligence forecasting operations analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support daily operational processes and deliverables, ensuring adherence to established Service Level Agreements.
Diagnose and troubleshoot production incidents rapidly to minimize downtime and maintain continuous operations.
Monitor production systems continuously, addressing issues swiftly and deriving actionable insights from performance metrics.
Collaborate with cross-functional teams including engineering, operations, and product to coordinate issue escalation, resolution, and follow-up.
Maintain clear documentation of incident resolutions, best practices, and system configurations to facilitate knowledge sharing and continuous improvement.
Identify recurring issues and recommend process or system enhancements to improve stability and operational efficiency.
Provide prompt and clear support for end-user queries related to production environments, ensuring communications are consistent and informative.
Schedule and perform routine system checks, updates, and optimizations proactively to prevent potential disruptions.

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