PHP with Oracle/Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

• Understand and Translate organization goals those are relevant to your services and define Service level objectives (SLO s). Ex (Reduction of incidents, Improve Service availability, Sustain/ improve SLAs).
• Define and Agree SLA s with upstream and down stream systems including regulatory feeds.
• Understand IT Risk related controls and ensure all your services are compliant. (Identity access management, Change Management, Release & Incident management etc.
• Run the Incident management Triage calls and make quick decisions on service recovery.
• Build Service improvement plans come up with estimations and agree with business to get funding.
• Work with vendors to define Success criteria for Service improvements and execute Outcome based contracts.
• Come up requirements to build observability dashboards as per industry standards.
• Review your services for Hardware and software Upgrade requirements and plan for remediation.
• Define and improve release checklist for all the changes going to production.
• Service Sustainability Periodic check wi. r. t Capacity requirements of your service and get necessary funding from business.
• Come up with strategy to proactively identify inactive roles, users, processes and data that is no longer required and demise those in automated way.
• Build/sustain and upgrade CI/CD pipelines to maintain/sustain automated deployments.
• Have excellent understanding of financials and have visibility on above deliverables, compliance, automation usage to reduce efforts, budget spend tracking for variances, provide timely governance around Exposure, solutions design wherever suitable.
• Creating Service level indicator (SLI s) reports for senior stake holder forums
• Conduct periodic meetings (OPCO) with Business owners to review your service.
• Manage support teams including Perm Staff and contractors